Refund Policy

Refund Policy

Refunds may be considered if a cancellation request is received before the commencement of Week 4 of the program.

If a child has attended one or more sessions prior to cancellation, those attended sessions are non-refundable and will be deducted from any refund amount.

After the commencement of Week 4, refunds will not normally be provided. In exceptional circumstances only (such as serious illness or unforeseen family circumstances), a partial refund may be considered at Little Ballers’ discretion. Any refund issued after Week 4 will be a small percentage of remaining unused sessions and is not guaranteed.

​

Refunds will not be provided for:

• Sessions already attended

• Missed sessions

• General illness, holidays, or scheduling conflicts

Missed Sessions vs Cancellations

A missed session is different from a cancellation.

• A missed session occurs when a child is unable to attend a booked session but remains enrolled in the program.

• A cancellation occurs when a family withdraws from the program entirely.

​

Missed sessions are not refundable.

​

If a session is missed due to illness, a make-up session may be offered at another session, subject to availability and capacity limits. Make-up sessions are not guaranteed and must be arranged in advance.

Make-up sessions:

• Are only available for illness-related absences

• Are subject to space in another session

• Cannot be carried over to future terms

• Cannot be exchanged for refunds

Why This Policy Exists