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Terms & Conditions

Last Update: 8/9/2026

These Terms & Conditions apply to all participants enrolled in Little Ballers programs. By enrolling a child, parents/guardians agree to the following:

1. Program Overview

Little Ballers provides school-based ball skills, movement and agility programs for children in Prep and Grade 1. Sessions are delivered in a structured, supervised environment focused on confidence, coordination and enjoyment of physical activity.

2. Enrolments & Bookings

  • All enrolments must be made online via the Little Ballers booking system.

  • Enrolment is confirmed once full payment has been received.

  • Programs run for a fixed term duration. 

  • Each booking and package applies to one child only. Separate bookings are required for siblings.

  • A completed Participant Intake & Consent Form must be submitted prior to a child’s first session. Children will not be permitted to participate without a completed form.

3. Packages & Attendance

  • Families select a package based on how many sessions per week their child will attend (1 or 2 sessions per week across the term).

  • Packages are valid for the current term only and expire at the end of the term.

  • Packages are non-transferable between children or across terms.

4. Missed Sessions vs Cancellations

A missed session occurs when a child is unable to attend a booked session but remains enrolled in the program.
A cancellation occurs when a family withdraws their child from the program entirely.

  • Missed sessions are not refundable.

  • If a session is missed due to illness, a make-up session may be offered, subject to availability and capacity limits. Make-up sessions are not guaranteed and must be arranged in advance.

  • Missed sessions cannot be carried over to future terms or exchanged for refunds.

5. Refund Policy

  • Refunds may be considered if a cancellation request is received before the commencement of Week 4 of the program.

  • Sessions already attended are non-refundable and will be deducted from any refund amount.

  • After the commencement of Week 4, refunds will not normally be provided.

  • In exceptional circumstances only (such as serious illness or unforeseen family circumstances), a partial refund may be considered at Little Ballers’ discretion. Any refund issued after Week 4 will be a small percentage of unused sessions and is not guaranteed.​

 

Refunds will not be provided for:

  • Sessions already attended

  • Missed sessions

  • Illness (unless a make-up session is arranged)

  • Holidays or scheduling conflicts

6. Session Changes & Transfers

  • Changes to session days or times are only possible if space is available.

  • Little Ballers does not guarantee the ability to change sessions once a term has commenced.

7. Behaviour & Discipline

Little Ballers maintains clear session rules to ensure safety, enjoyment and learning for all children.

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Children are expected to:

  • Follow coach instructions

  • Respond to safety cues (including whistle commands)

  • Use kind bodies and kind words

 

Little Ballers reserves the right to remove a child from a session or the program if their behaviour places themselves or others at risk, or if repeated behaviour disrupts the group. In these cases, refunds are not required.

8. Health & Medical Information

  • Parents/guardians must disclose all relevant medical conditions, allergies or injuries during enrolment.

  • It is the responsibility of parents to ensure their child is fit to participate in physical activity.

  • Little Ballers cannot administer medication (including EpiPens) but will follow emergency procedures if required.

9. Collection & Supervision

  • Little Ballers sessions are not run during school hours.

  • Children attending YMCA After School Care will be collected by YMCA staff following the session.

  • Prep students may be collected from their classroom only if this has been indicated and authorised on the intake form.

  • Children remain under Little Ballers’ supervision only while they are signed in and actively participating in the session. Outside of this supervision window — including before sign-in and after sign-out — responsibility transfers to the parent/guardian or the approved collector who has taken custody of the child.

  • Only individuals listed as approved collectors may collect a child. It is the responsibility of the parent/guardian to ensure that the approved collector list remains accurate and up to date at all times.

  • Children must remain with Little Ballers staff until they are personally handed over to an approved collector. Parents/collectors must approach staff to collect a child and use the signout paperwork to sign their child out of the session.

  • A child may only leave once they have been formally signed out.

    • At sign-out, we record:

      • Child’s name​

      • Name and signature of the collector

    • ​If sign-out cannot be completed or verified, the child will not be released until the matter is resolved.

  • For child safety, Little Ballers may request photo identification at collection, including (but not limited to):

    • When a collector is unknown to staff

    • When a collector is attending for the first time

    • Where there is any uncertainty about authorisation

  • If suitable identification cannot be provided, we may refuse release until authorisation can be verified with the parent/guardian.

  • If someone not listed as an approved collector attempts to collect a child, the child will not be released unless authorisation can be verified by one of the following:

    • Written confirmation from the parent/guardian via the primary contact method on file (e.g. SMS or email), or

    • Direct phone confirmation with the parent/guardian using the primary phone number on file.

  • Early collection is permitted only if:

    • The approved collector attends the designated pickup point and requests early release, and

    • The child is formally signed out and personally handed over by staff.

    • *Children are not permitted to leave the session area early without staff handover and sign-out.

  • Parents/guardians are expected to arrive promptly at the scheduled session finish time. If a child has not been collected within 15 minutes of the session end time, Little Ballers will attempt to contact the parent/guardian using the contact details on file. The child will remain supervised by Little Ballers staff at the designated pickup point.

  • If a child has not been collected within 30 minutes of the session end time and no responsible adult can be contacted, Little Ballers may follow escalation procedures consistent with venue/school policies and/or contact appropriate authorities where required for the child’s safety.

10. Parent / Guardian Responsibilities

By enrolling a child in Little Ballers, parents/guardians acknowledge and agree that:

  • It is their responsibility to ensure their child arrives safely at the designated session location. Little Ballers does not supervise children before the scheduled session start time.

  • For Prep students only, collection from class will occur only where this has been requested and authorised on the intake form. If not indicated, parents/guardians remain responsible for ensuring the child attends the session location.

  • Parents/guardians must ensure that approved collectors understand the designated pickup location and follow the collection procedure.

  • Collectors must approach Little Ballers staff directly and complete the formal sign-out process before a child leaves. Children must not leave the session area independently.

  • Once a child has been formally signed out and released to an approved collector, supervision responsibility transfers to the parent/guardian or collecting adult.

  • Responsibility for travel to and from the session location, and for any time outside the scheduled session window, rests with the parent/guardian.

  • Parents/guardians must notify Little Ballers as early as possible of any changes to collection arrangements.

11. Photography & Media

  • Photos or videos may be taken during sessions for marketing or promotional purposes.

  • Consent preferences selected during enrolment will be strictly followed.

  • Children without media consent will not be identifiable in any materials.

12. Cancellations by Little Ballers

In the event that a session is cancelled by Little Ballers (e.g. extreme weather, school closure, coach illness), families will be offered either:

  • A make-up session, or

  • A credit for a future program

13. Liability

Participation in Little Ballers involves physical activity. While all reasonable care is taken, participation is at the parent/guardian’s own risk. Little Ballers holds appropriate public liability and professional indemnity insurance as required.

14. Changes to These Terms

Little Ballers may update these Terms & Conditions from time to time. The most current version will be available on the website.

15. Contact

For any questions regarding these Terms & Conditions, please contact:
Email: admin@littleballers.com.au

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